SHIPPING

SALES AND SHIPPING

How are Rockeater tools sold?

In the United Kingdom our home market we keep large stocks of tool bits which we retail domestically.We also supply tools to domestic OEMs who sell our products worldwide under their own brand name.In most other countries we wholesale tools and also supply tools to OEMs.Generally we manufacture tools to order and ship them out in loads from 1 ton to 20 ton at a time.The delivery time depends on how busy we are and the mix of tools that are required.It is best to place your order as early as possible so that you are not out of stock when your customer calls.Many customers advise advance repeat monthly or repeat periodic orders.Some customers give us a six month or yearly schedule with required delivery dates.

Shipping within the UK

We generally ship direct to your door on a next day delivery service.Shipping, packing and Insurance charges will be added to your invoice. Charges will be advised to you at the time of accepting your order

Shipping within the European Union

Once your order is ready it will be checked packed and shipped by road to your door. Shipping, packing and Insurance charges will be added to your invoice. Charges will be advised to you at the time of accepting your order.You must have a valid VAT number

United States of America

Once your order is ready it will be checked packed and shipped by sea.We can ship to your nearest sea port or we can Clear U.S customs for you and deliver direct to your door. Shipping,packing,insurance, approx customs charges and duties will be added to your invoice.These charges will be advised to you at the time of accepting your order.Any minor differences in charges will be added or deducted from your next order.We can ship LCL in which case your packages will arrive by truck and you are responsible for off loading.We can ship full container loads in which case container will arrive at your door.

The container will remain on the delivery truck and you will require a container ramp or an off loading bay.Generally container shipments are in standard 20ft shipping containers.If you do not have a “triple mast special container forklift “please advise us at the time of your order so that we can pack and load container in a sequence that allows you easy unloading with a standard mast forklift.

At the time of ordering please advise the lifting capacity of your forklift so our packing and shipping department can load and pack accordingly.If you do not have a container ramp or unloading bay we can arrange for container to be de stuffed at a transport hub near you and then make delivery on a regular truck .

Canada

Once your order is ready it will be checked packed and shipped by sea.We can ship to your nearest sea port or we can clear Canadian customs for you and deliver direct to your door. Shipping,packing,insurance, approx,customs charges and duties will be added to your invoice.These charges will be advised to you at the time of accepting your order.Any minor differences in charges will be added or deducted from your next order.We can ship LCL in which case your packages will arrive by truck and you are responsible for off loading.We can ship full container loads in which case container will arrive at your door.

The container will remain on the delivery truck and you will require a container ramp or an off loading bay.Generally container shipments are in standard 20ft shipping containers.If you do not have a “triple mast special container forklift “please advise us at the time of your order so that we can pack and load container in a sequence that allows you easy unloading with a standard mast forklift.At the time of ordering please advise the lifting capacity of your forklift so our packing and shipping department can load and pack accordingly.If you do not have a container ramp or unloading bay we can arrange for container to be de stuffed at a transport hub near you and then make delivery on a regular truck.You will responsible for Canadian GST or HST taxes that are applicable at the time of entry.

Other Countries

Once your order is ready it will be checked packed and shipped by sea to your nearest sea port or nearest local inland container terminal. Shipping,packing,insurance and any special document charges will be added to your invoice.The amounts will be advised to you at the time of ordering.You will be responsible for clearing goods and pay any duties and taxes applicable.If you require any special consulate documentation or special packing please advise our sales department at the time of ordering.

Special Requirements

If you have any special shipping,packing or marking requirements please discuss with our sales department at the time of ordering